Frequently Asked Questions

Find answers to common questions about shopping with Culinory Home, including orders, returns, refunds, and privacy.

Orders and Delivery

Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order. Once an order has been accepted, we may be unable to accommodate cancellation requests.

Are delivery dates guaranteed?

Delivery times are estimates and are not guaranteed. Carrier delays, customs processing, and other circumstances outside our control may affect when your order arrives.

Do product prices include taxes and shipping?

Unless stated otherwise, listed prices do not include taxes, shipping, handling, customs, or import charges.

Will the product look exactly like the photos?

Colors and appearance may vary depending on your screen and device settings. Please review the product description for details about materials, dimensions, and features before ordering.

Returns and Exchanges

What is your return policy?

You have 30 days after receiving your item to request a return. Items must be unused or unworn, in the same condition you received them, with tags and original packaging. A receipt or proof of purchase is required.

How do I start a return?

Email returns@culinoryhome.com to request a return. If your return is accepted, we will send you a return shipping label and instructions on where and how to send your package. Please wait for approval before sending anything back; returns sent without a prior request will not be accepted.

What if my item arrives damaged, defective, or incorrect?

Please inspect your order when it arrives and contact us immediately at returns@culinoryhome.com if there is a problem so we can review the issue and help resolve it.

 

Returns and Refunds

Are any items excluded from returns?

We do not accept returns on sale items, gift cards, perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases. Please contact us before ordering if you are unsure whether an item is eligible for return. See our Return and Refund Policy for applicable exceptions and additional details.

Can I exchange an item?

The fastest way to get a different item is to request a return for the original purchase and, once the return is accepted, place a separate order for the replacement.

When will I receive my refund?

We will notify you after receiving and inspecting your return and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card provider may take additional time to post the refund.

What should I do if my refund has not arrived?

If more than 15 business days have passed since your return was approved, please email returns@culinoryhome.com for assistance.

Privacy and Support

How is my personal information used?

We use personal information to process payments, fulfill orders, manage accounts, provide support, improve your shopping experience, and support marketing and security activities. Information may be shared with Shopify and other service providers, as well as marketing partners, as described in our Privacy Policy.

How can I unsubscribe from promotional emails?

Use the unsubscribe option in any promotional email. You may still receive non-promotional messages about your orders or account.

Who can I contact about privacy?

For privacy questions or requests concerning your personal information, email contact@culinoryhome.com. See our Privacy Policy for details about the choices available to you.

For more information, please review our Return and Refund Policy, Privacy Policy, and Terms of Service.